Information we collect
We may collect names, contact and billing details, account records, correspondence, support tickets, order configuration, service identifiers, assigned IP addresses, payment status, fraud indicators, verification status, browser and device details, IP address and website access records. Payment card credentials are handled by the selected payment provider rather than stored on this website.
How information is used
Information is used to answer enquiries, provide live-chat support, process orders and payments, provision and administer services, route IPv4 resources, prevent fraud and abuse, secure infrastructure, maintain records, enforce terms and comply with legal obligations.
Lawful bases
Processing is based on contractual necessity, compliance with legal obligations, legitimate interests in operating and protecting the business and network, and consent where the law requires it, including certain marketing activities.
Who receives information
Information may be shared where necessary with infrastructure and network providers, payment processors including Stripe, PayPal and Heleket where selected, fraud-prevention services, identity-verification providers, live-chat provider Tawk.to, professional advisers and lawful authorities. Personal information is not sold.
Identity verification
Where verification is required, a trusted provider may process identity information. xHosts UK may receive verification status and reference identifiers rather than copies of identity documents, depending on the verification method used.
International processing
Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards such as adequacy regulations or approved contractual protections are used.
Retention and security
Information is kept only as long as reasonably necessary for service delivery, security, disputes, accounting and legal obligations, then deleted or anonymised. Appropriate technical and organisational safeguards are used, but no internet service can guarantee absolute security.
Your rights
Subject to UK data-protection law, you may request access, correction, erasure, restriction or portability, object to certain processing and withdraw consent where relied upon. Requests should be submitted through xHosts UK support. You may also complain to the UK Information Commissioner’s Office.
Contact and updates
Questions and data-rights requests should be submitted through the xHosts UK customer portal at my.xhosts.uk. This policy may be updated when services, providers or legal requirements change. Last updated: 12 September 2026.